ESP examination - Structure guide (all tasks)
ESP structure guide (Task 1-4) This document was made to give a rough idea of structure for the digital infrastructure ESP exam. Task 1 – Troubleshooting Task 1 focuses on a network issue. The scenario goes as follows: a business has come to you with a problem in their network. They will give you an outline of the issue and configuration settings. There may be more than one issue that you need to identify and solve. After finding the issues, a help plan should be created to help the network administrator of that business fix the issue. This should be accompanied by screenshots and other helpful materials. Here is a basic help plan structure: Introduction Outline the issues they are facing Justify your reasoning as to why the issues are happening Explain the technical issues Help Guide them through step-by-step instructions about how to fix each issue Explain why along the way Accompany wi...