Test Yourself - Business Context (2)

 Test yourself – Business context (2) 

 

Describe how a business can ensure that is has efficient digital support for its products and services 

A business can make sure they have a help email/help desk to assist with customer queries. They can also create documentation to go along with the product of service they are offering. 


Explain the term ‘multimodal format’ 

A multimodal format is a type of communication with customers from multiple various sources. 


An end user has a serious digital system failure that has stopped the production of a new product. What line of support would deal with this problem? 

Third-line support. 


Define the term ‘social integration’ for customers 

This is when customer support queries are dealt with centrally by the business. 


When considering providing support for its products to the customers, what communication channels should a business consider? Justify your response 

A business must consider various supporting means. For example, phone calling, live chats, email services, etc... This is to provide the user with as much support as possible as they deserve to be able to get help when they need it. 

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